Refund & Return Policy
Effective Date: April 1, 2026
1. Our Commitment
At The Soulbloom, your satisfaction is at the heart of everything we do. We take great care in formulating, packaging, and shipping each product so it reaches you in perfect condition. If something does not meet your expectations, we are here to make it right — gently and promptly.
2. Eligibility for Returns
You may request a return if:
- The return request is made within 7 days of delivery
- The product is unused and unopened
- The product is in its original packaging with all seals intact
- The product received is damaged, defective, or incorrect
Returns initiated after the 7-day window may not be accepted unless there are exceptional circumstances.
3. Non-Returnable Items
The following items cannot be returned due to hygiene and safety reasons:
- Products that have been opened or used (even partially)
- Products without original packaging or with broken seals
- Products purchased on sale or clearance
- Gift cards or promotional items
4. How to Initiate a Return
To begin the return process, email us at support@thesoulbloom.in with:
Our team will review your request and respond within 24–48 hours with next steps.
5. Return Shipping
- Damaged, defective, or wrong items: We will cover the return shipping cost and arrange a pickup where possible.
- Change of mind: Return shipping costs are borne by the customer. We recommend using a trackable shipping service.
Please pack the product securely to prevent damage during return transit.
6. Refund Process
Once we receive your returned product:
Please note: Bank processing times may add 2–5 additional days for the refund to appear in your account.
7. Exchanges
We offer exchanges subject to product availability. If you wish to exchange a product for a different variant or item, please contact us at support@thesoulbloom.in.
Any price difference will be adjusted accordingly — you will be refunded the excess or asked to pay the balance.
8. Cancellations
You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched.
- Prepaid orders: Full refund to original payment method within 5–7 business days
- COD orders: Order will be cancelled with no charges
Orders that have already been shipped cannot be cancelled and will be subject to this Return Policy.
9. Damaged or Defective Products
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
We will arrange a full replacement or complete refund at no additional cost. Your satisfaction is our priority.
10. Contact Us
For any questions about returns, refunds, or exchanges, we are here to help:
The Soulbloom
Email: support@thesoulbloom.in
We typically respond within 24–48 hours on business days.