Shipping Policy
At The Soulbloom, we want your skincare essentials to reach you safely and on time. Please read our shipping policy below for all the details.
1. Shipping Coverage
We currently ship to all serviceable pin codes across India. Our delivery network covers metro cities, tier-2 and tier-3 towns, and most remote areas.
To check delivery availability, enter your pin code at checkout. If your area is not serviceable, contact us and we will do our best to arrange delivery.
2. Order Processing Time
All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after payment confirmation. Orders placed on Sundays or holidays will be processed on the next business day.
You will receive a confirmation email once your order is dispatched.
3. Estimated Delivery Timeframes
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3–5 business days |
| Tier-2 & Tier-3 Cities | 5–7 business days |
| Remote / Rural Areas | 7–10 business days |
*Delivery times are estimates and may be affected by weather, holidays, or unforeseen circumstances.
4. Shipping Charges
FREE SHIPPING on all prepaid orders above ₹499
STANDARD flat fee of ₹49 for orders below ₹499
Cash on Delivery (COD) may be available for select pin codes. COD availability and any additional charges will be displayed at checkout.
5. Order Tracking
Once dispatched, you will receive a tracking link via email and SMS. Use this to monitor your shipment in real time.
If you do not receive tracking information within 48 hours of dispatch, please contact us at support@thesoulbloom.in.
6. Our Shipping Partners
We work with reputed and reliable courier partners known for their pan-India reach. The courier partner for your order is assigned based on the best available service for your pin code.
7. Delivery Attempts
Our courier partners will make 2–3 delivery attempts. If delivery is unsuccessful after all attempts, the package will be returned to our warehouse.
Please ensure your address and contact number are accurate at the time of placing your order to avoid delivery issues.
8. Undelivered Packages
If a package is returned to us due to an incorrect address, recipient unavailability, or refusal of delivery:
- Prepaid Orders: We will contact you to arrange re-shipment. Additional shipping charges may apply.
- COD Orders: The order will be cancelled. You may re-place the order with correct details.
If your order shows as delivered but you have not received it, please contact us within 48 hours so we can investigate with our courier partner.
9. Damaged or Defective Products in Transit
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order ID
- Clear photographs of the damaged product and packaging
- A brief description of the issue
Email support@thesoulbloom.in and we will arrange a replacement or refund as per our Refund & Return Policy.
10. International Shipping
International shipping is currently not available.
We are working on bringing The Soulbloom to the world — coming soon!
11. Questions About Your Shipment?
If you have any questions or concerns about your order or shipment, we are here to help:
Email: support@thesoulbloom.in
Website: thesoulbloom.in/contact
We typically respond within 24–48 hours on business days.
This policy is effective as of April 2026 and may be updated periodically.