Terms & Conditions
Effective Date: April 1, 2026 | Last Updated: April 1, 2026
Welcome to The Soulbloom (www.thesoulbloom.in). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.
1. Acceptance of Terms
By browsing, accessing, or placing an order on thesoulbloom.in, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions along with our Privacy Policy, Shipping Policy, and Refund & Return Policy.
These Terms constitute a legally binding agreement between you and The Soulbloom. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes shall constitute your acceptance of such changes.
2. Use of Website
2.1 Eligibility
You must be at least 18 years of age to use this website or place an order. If you are under 18, you may only use this website under the supervision of a parent or legal guardian.
2.2 Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to:
- Provide accurate, current, and complete information during registration
- Update your information to keep it accurate and current
- Notify us immediately of any unauthorised use of your account
- Accept responsibility for all activities under your account
2.3 Acceptable Use
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the website by any third party.
3. Products & Pricing
3.1 Product Descriptions
We make every effort to display and describe our products accurately. However, we do not warrant that product descriptions, images, or content are error-free. Actual product packaging may contain additional or different information.
3.2 Pricing
All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Price changes will not affect orders already confirmed. In the event of a pricing error, we reserve the right to cancel the order and issue a refund.
3.3 Product Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue any product without notice. If a product you ordered is unavailable, we will notify you and process a full refund.
4. Orders & Payment
4.1 Order Acceptance
Placing an order constitutes an offer to purchase. All orders are subject to acceptance by The Soulbloom. We reserve the right to refuse or cancel any order for reasons including pricing errors, inaccurate information, or suspected fraud.
4.2 Payment Methods
We accept:
- Credit / Debit Cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Net Banking
- Digital Wallets
- Cash on Delivery (COD), where available
All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your payment card details.
4.3 Order Cancellation
You may request cancellation before shipment by contacting support@thesoulbloom.in. Once shipped, orders are subject to our Refund & Return Policy.
5. Shipping & Delivery
Shipping terms are outlined in our Shipping Policy. Delivery timelines are estimates and may vary depending on location, courier availability, and unforeseen circumstances. It is your responsibility to ensure the delivery address provided is accurate.
6. Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy. Certain products, such as opened personal care items, may not be eligible for return due to hygiene reasons.
7. Intellectual Property
All content on this website — including text, graphics, logos, images, product photographs, and software — is the property of The Soulbloom and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without prior written consent from The Soulbloom.
8. User Conduct
You agree not to:
- Use the website for any unlawful or fraudulent purpose
- Impersonate any person or entity
- Interfere with or disrupt the website or its servers
- Attempt unauthorised access to any part of the website
- Upload viruses, malware, or harmful code
- Use automated systems (bots, scrapers) without permission
9. Limitation of Liability
To the fullest extent permitted by law, The Soulbloom shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
10. Disclaimer
Product Results: Individual results may vary. We do not guarantee specific outcomes from using our products.
Not Medical Advice: Information on our website is for general purposes only and does not constitute medical advice. Always consult a dermatologist before starting any new skincare regimen.
Patch Test Recommended: We strongly recommend performing a patch test before first use of any new product. Apply a small amount to the inside of your wrist and wait 24–48 hours.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, including:
- The Information Technology Act, 2000
- The Consumer Protection Act, 2019
- The Indian Contract Act, 1872
- The Consumer Protection (E-Commerce) Rules, 2020
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in India.
12. Changes to Terms
We reserve the right to revise these Terms at any time. Changes are effective immediately when posted on this page. Your continued use of the website constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
13. Contact Information
Questions about these Terms? Contact us: