Frequently Asked Questions
General & About Soulbloom
The Soulbloom is a modern wellness and self-care brand rooted in natural wisdom. We create thoughtfully formulated skincare, hair care, eye care, and lip care products that blend natural ingredients with modern formulation principles. Our philosophy is simple: true beauty and well-being begin from within.
Yes, absolutely. All Soulbloom products are cruelty-free. We do not test on animals at any stage of our formulation or manufacturing process. We believe in gentle care for all living beings.
All our products are proudly formulated and manufactured in India. We work with certified labs that follow Good Manufacturing Practices (GMP) to ensure the highest quality and safety standards.
Most of our products are formulated with gentle, skin-friendly ingredients suitable for sensitive skin. However, we always recommend performing a patch test before first use, especially if you have known allergies or highly reactive skin. If you have specific concerns, consult your dermatologist.
Products & Usage
We currently offer products across four categories:
- Face Care – Serums (Vitamin C, Kumkumadi, Collagen & Peptide) and cleansers (Coconut Milk, Tea Tree, Vitamin C)
- Hair Care – Root Strengthening and Dandruff Control hair serums
- Eye & Lash Care – Dark Circle Eye Serum and Lash & Eyebrow Growth Serum
- Lip Care – Cherry, Refreshing Mint, and Shea Butter lip balms
Here is a quick guide:
- Dull or uneven skin: Vitamin C Face Serum for brightening
- Pigmentation or blemishes: Kumkumadi Serum for a natural Ayurvedic glow
- Fine lines or loss of firmness: Collagen & Peptide Serum for firming and hydration
- Dark circles: Dark Circle Eye Serum
If you are unsure, feel free to reach out to us at support@thesoulbloom.in and we will help you find the right fit.
Yes, many of our serums can be layered. A good rule is to apply lighter, water-based serums first and follow with heavier ones. For example, you could use the Vitamin C Face Serum in the morning and the Kumkumadi Serum at night. Always give each product a moment to absorb before applying the next.
Our products are designed as daily rituals, not quick fixes. Most users notice visible improvements within 3 to 6 weeks of consistent use. Results may vary depending on individual skin type, condition, and lifestyle factors. Patience and consistency are key.
All our products have a shelf life of 24 months from the date of manufacture when stored properly. Check the packaging for the manufacturing date and expiry. Store products in a cool, dry place away from direct sunlight.
Orders & Payments
We accept a wide range of payment methods:
- Credit / Debit Cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Net Banking
- Digital Wallets
- Cash on Delivery (COD) – available for select pin codes
All online payments are processed securely through PCI-DSS compliant payment gateways.
Once your order is placed successfully, you will receive an order confirmation email with your order number and details. A second email with the tracking link will be sent once your order is dispatched. If you do not receive a confirmation, please check your spam folder or contact us.
You can request modifications or cancellation within 12 hours of placing your order, provided it has not yet been dispatched. Please email us at support@thesoulbloom.in with your order number. Once an order has been shipped, it cannot be cancelled.
Yes, we occasionally offer promotional discounts and coupons through our website, email newsletters, and social media. Follow us on Instagram and sign up for our newsletter to stay updated on offers and new launches.
Shipping & Delivery
We currently ship to all serviceable pin codes across India, covering metro cities, tier-2 and tier-3 towns, and most remote areas. International shipping is not available yet but is coming soon. Check our Shipping Policy for full details.
After dispatch, estimated delivery times are:
- Metro cities: 3–5 business days
- Tier-2 & Tier-3 cities: 5–7 business days
- Remote areas: 7–10 business days
Orders are processed within 1–2 business days (Monday–Saturday).
Yes! We offer free shipping on all prepaid orders above ₹499. For orders below ₹499, a flat shipping fee of ₹49 applies. COD orders may have an additional handling charge displayed at checkout.
Once your order is dispatched, you will receive a tracking link via email and SMS. You can use this link to monitor your shipment in real time. If you do not receive tracking information within 48 hours, please email us at support@thesoulbloom.in.
Returns & Refunds
We accept returns within 7 days of delivery for products that are unused, unopened, and in their original packaging. Opened or used products cannot be returned due to hygiene reasons. Damaged, defective, or wrong items are always eligible for return. See our full Refund & Return Policy for details.
Email us at support@thesoulbloom.in with your order number, the product you wish to return, the reason, and photographs if the item is damaged. Our team will guide you through the process within 24–48 hours.
Once we receive and inspect your returned item (2–3 business days), approved refunds are processed to your original payment method within 5–7 business days. You will receive an email confirmation once the refund is initiated.
We are sorry if that happens. Please contact us within 48 hours of delivery with photos of the damaged product and packaging, your order number, and a brief description. We will arrange a full replacement or refund at no extra cost to you.
Account & Support
No, you can checkout as a guest. However, creating an account allows you to track orders, save your address, view order history, and receive personalised recommendations. You can create an account at My Account.
Visit the My Account page and click on “Lost your password?” Enter your registered email address and you will receive a password reset link.
You can reach us through:
- Email: support@thesoulbloom.in
- Contact form: Contact page
We respond within 24–48 hours on business days (Monday–Saturday).
We are always here to help. Reach out and we will get back to you within 24 hours.